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Here at S & S Timms Antiques we are more than confident that you will be delighted with your purchase from us, but should for some reason you not be then please do make yourself aware of our returns policy which is outlined below. This policy is applicable to items purchased as a result of any enquiry which originated from our own website www.timmsantiques.com.
Unwanted Items
1) You have the right to return your purchase for a full refund excluding the original cost to us of delivery within the UK or export shipping outside of the UK.
2) We must be notified by email to info@timmsantiques.com within 14 days of delivery that you wish to return your item. Once your email is received by us, an email will be sent to you confirming that we have registered that you will be returning the item on our system and only once this email is received by you, should you be confident we have been notified and accepted your return. If you receive no response within 2 working days then please contact our office on 01525 719300 for further assistance.
3) It is your responsibility to arrange return transport of the unwanted item and also your responsibility to pay any fees applicable to this, although we will of course help with this where practical by arranging transporters on your behalf should you wish. The bill from these couriers will always be directly invoiced to you however. It is also your responsibility to ensure that there is adequate insurance cover in place for the item whilst both in your possession and in transit back to our warehouse. Should insurance not be in place and the item is damaged, or stolen, we will not be able to refund you.
4) Your item must be received by us at our warehouse, or another location by prior agreement, no more than 28 days (56 days for purchases from outside of the UK) after you have received confirmation from us that we are accepting your return.
5) Your item must be received in the exact same condition as when it was dispatched from our warehouse. Please be aware we hold on record photographic evidence of each items condition as they are dispatched in case of dispute.
Damaged Items
1) It is extremely rare that any items received are damaged, however should this unfortunate occurrence be the case then all deliveries and shipments arranged by us are comprehensively insured for damage in transit. This means that once an insurance claim has been made, processed and approved, then we will arrange for the professional restoration of your item by highly skilled antique restorers locally to you where possible. Please be aware that this insurance does not compensate for any perceived loss of value to the article post restoration. Should it be deemed that the article is damaged beyond reasonable and economical repair then you will be entitled to a full refund inclusive of any delivery, or shipping costs included in the original sales price.
2) All items must be inspected thoroughly by you at the time of the delivery and should you not be happy with its condition then you should either refuse to take delivery and send the item back with the driver, or at the very least notify the driver that you are unhappy with it’s condition and ask him to make a note of that before signing for the delivery. If it is not possible to inspect the item immediately due to packaging (US Deliveries) then you should ensure that you unpack it within a maximum of 24 hours after taking delivery and satisfy yourself as to it’s condition.
3) We here at S & S Timms must be notified by email info@timmsantiques.com by you within 24 hours of taking delivery that you are not satisfied as to your items condition. This applies even when the item has been refused delivery and sent back with the original driver.
4) Once your email is received by us an email will be sent to you confirming that we have registered that you will be returning the item on our system and only once this email is received by you should you be confident we have been notified and accepted your return. If you receive no response within 2 working days then please contact our office on 01525 719300 for further assistance.
4) Once we have either received detailed images of the damage we will contact you as soon as practically possible with regards to discussing the further options available at that time. These may include, but are not limited to; a) issuing you with a full refund inclusive of all original delivery/ shipping costs, or b) having local professional restorers collect the item from you and restore it as best as possible it to its original condition before delivering it back out to you at no further cost or inconvenience to yourself.
5) Please note that we hold on record photographic evidence of each items condition at the point of dispatch in case of dispute.
